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Frequently Asked Questions

Do your buses have bathrooms?

Yes, all of our Motor Coaches are equipped with a bathroom.

Is gratuity included in the price?

No, but if you would like to add a gratuity please mention that when booking and accepting the charter as we can add one.

Will the driver load our luggage?

Yes, Dean Trailways drivers will load your luggage. We do ask the luggage be brought out to the Motor Coach to assist our driver.

How much should we tip the driver?

That is up to you! Gratuity’s are never requested by Dean Trailways or our team of drivers. If you would like to tip the driver that is to the sole discretion of the group leader but typically, we see a 10-15% gratuity to the driver.

Do you go to Soaring Eagle, Firekeepers, etc…

Dean Trailways frequents casino’s. For a list of our current operating run please call 800-282-3326

When is my final payment due?

Final payment is due fourteen (14) days prior to the departure date of the charter.

Do you have any ADA vehicles?

Yes, for specific availability please call our team at 800-282-3326 or 517-319-3326.

What payment methods do you accept? Can I pay online?

We accept check or credit card (Visa, Mastercard, Discover Card and American Express). You may pay online using the customer portal.

How do I make a reservation?

A reservation can be made using our “Contact Us” section or by calling our Customer Service Representative at 800-282-3326.

Can I bring food and drink on the bus?

Of course! Food and non alcoholic beverages for your own personal use may be brought on board. Please help us keep the motor coaches clean by picking up your litter.

Do you allow alcohol on the bus?

Yes, the responsible consumption of alcohol by passengers aged 21 or older is permitted on the vehicle. Alcohol abuse, passenger intoxication, and public drunkenness (identified by slurred speech, erratic behavior, or difficulty with physical coordination) are prohibited. If alcohol will be consumed on the vehicle, then the Client warrants that consumption will occur only in a reasonable manner and that under no circumstance will alcohol be provided or furnished to any individual under the age of 21. Dean reserves the sole and absolute right to intervene if problems related to alcohol arise, including, but not limited to, cancelling the trip or contacting law enforcement.

Can I smoke or vape on the bus?

The use of tobacco products, including vaping products are strictly forbidden on a Dean Trailways Bus.

Do your buses have seatbelts?

Dean vehicles may be equipped with lap and shoulder seatbelts. All passengers must remain seated and utilize seatbelts while the vehicle is in motion. Passengers that remain in a wheelchair or other mobility devices while the vehicle is in motion must also use a safety belt to secure themselves into the wheelchair or mobility device. What amenities do the buses have?

What size buses does Dean offer?

Dean Trailways has many different sizes, from 16, 25, 30, 38, and 56 passenger buses.

Do you travel across state lines or to Canada?

Yes, while based in Michigan our buses and drivers can travel anywhere in the nation and—as long as your trip begins in the U.S.—into Canada.

How far in advance do I have to book my trip?

The sooner you book, the more options you have. To ensure availability, you should book your trip at least three weeks in advance, but we can often accommodate next-day requests—call to talk directly to one of our travel coordinators.